Cancellation Policy

We understand that life can is busy and will work with you to manage situations as they arise. We also provide a range of reminders to ensure that families stay on track with their ongoing therapy times (e.g. Email reminders). Families are encouraged to contact us at their earliest convenience to advise if they cannot attend a scheduled therapy session. If the appropriate notice is not provided, cancellation fees will apply. Unfortunately, when families do not attend scheduled appointments or give short notice of cancellations, vacancies are wasted when there are other families waiting for services on our wait list.

You can cancel your appointment via phone call, text message or email.

Early Notification Cancellation
Therapy sessions cancelled before 2.00pm on the day prior to a scheduled appointment will NOT incur a cancellation fee.

Late Notification Cancellation
Cancellations provided after 2.00pm the day prior to a scheduled appointment will incur a cancellation fee equivalent to 20% of the scheduled fee.

No Notification
If we are not notified of a cancellation, a fee equivalent to 90% of the scheduled fee is payable.

Repeat Cancellations
Families who cancel two therapy sessions in a row will have their therapy appointment automatically reallocated to another client and they will not continue to receive services from Nourish, Feed & Thrive until a non-refundable 50% deposit of the scheduled fee is paid in advance for the third session. Families will forfeit this fee if they fail to attend subsequent appointments or cancel.

Any costs associated with the recovery of debt for payment of services due to Nourish, Feed & Thrive, will be charged to the client.